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Microsoft prove they’re listening

Posted by Dave Greiner on August 22, 2009 in Buzz

You might remember a couple of weeks back I received a fantastic letter from the Office team confirming they’d received the Fix Outlook mosaic and had even hung it on their wall. Today they took their message of “we’re listening” a step further by sending me photographic proof that they’re doing just that.

The first shot features William Kennedy, VP of Office and Jeanne Sheldon, VP of Word (nice shirt Jeanne) hanging out next to the mosaic’s new home in the Office team’s hallway.

William Kennedy and Jeanne Sheldon

This second photo was taken at the entrance to the Microsoft campus and includes a number of Word and Outlook team members who have worked on HTML rendering in Office over the years.

The rendering crew

I’ve got to give Microsoft an enormous amount of credit for this. They could have ignored our feedback completely, but instead proved they are genuinely listening to our feedback and are prepared to have a bit of fun doing it. It is clear that these guys really do care about giving their customers the best experience possible.

While there is still no confirmation about what impact this will have on the rendering in Outlook, this is a big step for the Office team to take publicly. William and the rest of the Office team have assured me they will keep in touch as they plan their next release. You guys will be the first to hear if we have any news to share. In the mean time, let’s keep the feedback going by adding your vote for better HTML support.

Bravo Microsoft.

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